HACK, HACK, HACK…OY!

What in the heck is this world coming to? With every new product or service, come new criminals. And they are SMART! I’m on Facebook, Twitter and LinkedIn, not to mention Ebay, Paypal and a few others. So far, my accounts on Facebook and Twitter have been hacked into, as well as my husband’s Ebay accounts. And not only do we have to deal with the actual hacking, but then we have to encounter CUSTOMER SERVICE (play Jaws theme music here).

So I’ll tell you a bit about the scams. On Twitter, it wasn’t so bad. Well, except for the personal violation of it all. But all the hacker did was pretend to be me and advertise some stupid “Get More Followers” system. Whatever. I deleted the tweets and changed my password.

But Facebook was WAY more personal. The hacker, posing as me, went online, found a friend who was also online and started IM-ing him. He tried to convince my friend that I was stranded in London and needed him to wire me $900 immediately. Luckily, my friend isn’t a total idiot, and called me first. But apparently this scam is so popular, Facebook has it’s own name for it – The 419 Scam. Here’s an article from MSNBC’s website on it. It also goes into how difficult it is to talk to Facebook’s Customer Service. Woops, did I say TALK? Forgive me for that blunder. Facebook has NO telephone support, only email support.

Okay, the business side of me says, “Well, it IS a free service after all.” But the personal side of me wants to know why, when they even have special names for scams, do they not have telephone support at least for these?

So let’s move on to Ebay. This has happened to my husband TWICE in a month. Somebody hacks into his account, sells a bunch of stuff under his user name, collects the money and never sends any product. So my DH gets bad feedback (and if you know anything about Ebay, you know that feedback is UBER important) and the threat of Ebay shutting down his account. BUT AT LEAST THEY HAVE TELEPHONE SUPPORT! (Okay, it’s in another country, but that’s a whole other blog post.)

Okay, I’ve ranted and raved enough about this. Thanks for indulging me. I do have a point to this though, and here it is:

To Hackers: You are so smart. Why not use your intelligence for good? You could be so successful in this technical world. I bet any of these sites would LOVE to hire you to protect themselves against people like you. I’m just saying…

Karen